From the shelf to your desk
We make the pads, pencils and pens. The partner store packs them, ships them and brings them to your door. Here is how the trip works and where to look at each stage.
Who ships my order?
The partner store you ordered from. It holds the stock, chooses the carrier and sends the confirmation and tracking messages.
How long will delivery take and what will it cost?
Both depend on your address and the delivery option you choose. The store shows the exact date and cost at checkout, before you pay.
Where do I track a parcel?
On the store's order page. Sign in to the store, open your orders, and select the item to see where it is.
Do you ship outside the United States?
That is the store's decision, item by item. Enter your address at the store and it will tell you whether a set can travel to you.
When the box arrives
- Check pad corners and covers before removing any wrap.
- Open cases flat on a table, since big sets are packed tight.
- Count pens against refills, and markers against the number on the box.
- Make one swatch row to confirm that tips are moist and cores are whole.
If something arrived damaged or short, go to the store's order page and choose the help option beside that item. The store can replace or refund; we cannot do either from here.