Erase and redo

Some purchases need an eraser. A pad in the wrong size, a set that arrived with a cracked case, a gift that doubled up. Returns, refunds, replacements and warranty questions are handled by the partner store you ordered from, under the store's own policy and time limits.

1. Open the store's order pageSign in to the store where you paid and find the order in your list.
2. Choose the itemSelect the pad, set or pens in question and pick the return or replacement option shown beside it.
3. Tell the store what happenedWrong size, damage in transit, missing pieces or a change of mind. The reason decides which options the store offers.
4. Follow the store's label and timingThe store provides return instructions and confirms the refund or replacement once the parcel is on its way back or received.

Before you send a set back

Keep the case, the inner trays and any unused refills together, and close marker caps until they click. A pad with a few sheets used, or pencils that have been sharpened, may be treated differently by the store than unopened supplies, so read the store's return conditions for the item first.