A note in the margin
If something about our supplies is unclear, write to us. We read every message and answer in the order it arrives, usually within a few working days.
Soucolor418 Mill Street, Suite 2BLowell, MA 01852, USAcontact@soucolor.pages.devWhat our mailbox is good for
- Questions about paper weight, sheet counts, tip sizes or what a set contains.
- Help choosing between two pads or two marker sets for what you draw.
- Classroom, studio and workshop enquiries, and partnership ideas.
- Anything about privacy on these pages.
What the store handles instead
Orders, payment, delivery tracking, returns, refunds and replacements all live with the partner store you ordered from. The quickest route is the store's order page, where your purchase is listed with its own help options. We cannot see or change an order from here, so there is no need to send us order details.
A photo of the swatch, the paper and the pen in question helps us answer much faster than a description.